Hearing Care Coordinator & Appointment Specialist

NationsBenefits, LLC; Atlanta (GA); On-site; USD 16,531 - 24,796; Full time

Job summary

NationsBenefits, LLC is seeking a Hearing Ambassador to assist licensed dispensers in meeting goals at the Sam’s Club Hearing Aid Center in Atlanta. The role focuses on engaging customers, educating on hearing wellness, scheduling appointments, and building relationships through community outreach.

You will wear many hats, performing outbound calls, promoting products, and supporting growth while moving through the club to meet members and drive tests.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience working with PC hardware and software basics.
• Excellent oral and written communication, organizational, problem-solving skills.
• Experience scheduling patient/customer appointments.
• Proficiency with scheduling software.

Responsibilities

• Have working knowledge of HAC products and services.
• Set the stage for tests and purchases when engaging Members.
• Complete 30–50 outbound calls daily to prospects or existing customers.
• Secure a minimum of 4 immediate or scheduled hearing tests daily.
• Promote non-hearing-aid products when Members have no hearing loss.
• Promote the HAC during Sam’s Club events and outreach activities.
• Spend 95% of time walking the club, intercepting, and setting tests.
• Assist with scheduling return visits and medical referrals as needed.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Scheduling

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits, LLC is seeking a Hearing Ambassador to assist licensed dispensers in meeting goals at the Sam’s Club Hearing Aid Center in Atlanta. The role focuses on engaging customers, educating on hearing wellness, scheduling appointments, and building relationships through community outreach.

You will wear many hats, performing outbound calls, promoting products, and supporting growth while moving through the club to meet members and drive tests.