Hearing Center Outreach & Appointment Scheduling Specialist

NationsBenefits, LLC; Newington (CT); On-site; USD 34,000 - 45,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers in meeting daily goals at the Sam's Club Hearing Aid Center in Newington, CT. On-site role focusing on engaging customers, scheduling tests, and promoting hearing health solutions.

You will make 30–50 outbound calls daily, drive test appointments, and promote non-hearing-aid products to increase center sales while delivering friendly, professional customer service.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication, organization, problem-solving skills.
• Experience scheduling patient/customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Scheduling

Communication

PC skills

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers in meeting daily goals at the Sam's Club Hearing Aid Center in Newington, CT. On-site role focusing on engaging customers, scheduling tests, and promoting hearing health solutions.

You will make 30–50 outbound calls daily, drive test appointments, and promote non-hearing-aid products to increase center sales while delivering friendly, professional customer service.