Hearing Care Outreach & Scheduling Specialist

NationsBenefits, LLC; Illinois; On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits, LLC is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate about hearing wellness, schedule appointments, and support growth through community outreach and customer relationship building.

This on-site position at Sam’s Club Hearing Aid Center in Montgomery, IL requires proactive outreach, 30–50 outbound calls daily, and achieving multiple hearing tests and product sales within the center.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication and organizational skills.
• Previous experience with patient/customer appointment scheduling.

Responsibilities

• Have working knowledge of Hearing Aid Center products and services.
• Set the stage for tests and full purchases when interacting with Members.
• Complete 30–50 outbound calls daily to prospective or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non-hearing-aid products when appropriate.
• Walk/roam the club and schedule tests, 95% of time in-club.
• Assist with outreach and scheduling return visits as needed.

Skills

Customer service

Sales experience

Retail experience

Scheduling software

Education

High school diploma

Tools

Scheduling software

PC hardware

Job description

NationsBenefits, LLC is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate about hearing wellness, schedule appointments, and support growth through community outreach and customer relationship building.

This on-site position at Sam’s Club Hearing Aid Center in Montgomery, IL requires proactive outreach, 30–50 outbound calls daily, and achieving multiple hearing tests and product sales within the center.