Hearing Health Outreach Coordinator

NationsBenefits, LLC; Newington (CT); Hybrid; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

NationsBenefits is a Healthcare Fintech provider delivering supplemental benefits, fintech payment platforms, and member engagement solutions. The Hearing Ambassador role supports licensed dispensers, engages customers, educates hearing wellness, schedules appointments, and drives growth through community outreach at the Sam's Club Hearing Aid Center in Newington, CT.

On-site position requiring a high school diploma, strong customer service or retail experience, and proficiency with scheduling

Qualifikationen

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience.
• Experience with scheduling appointments.
• Excellent communication and organizational skills.
• Proficiency with computer systems and scheduling software.

Aufgaben

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Kenntnisse

Customer service

Sales

Retail experience

Communication skills

Scheduling

PC hardware

Ausbildung

High school diploma or equivalent

Tools

Scheduling software

PC hardware

Internet knowledge

Jobbeschreibung

NationsBenefits is a Healthcare Fintech provider delivering supplemental benefits, fintech payment platforms, and member engagement solutions. The Hearing Ambassador role supports licensed dispensers, engages customers, educates hearing wellness, schedules appointments, and drives growth through community outreach at the Sam's Club Hearing Aid Center in Newington, CT.

On-site position requiring a high school diploma, strong customer service or retail experience, and proficiency with scheduling