Hearing Care & Scheduling Coordinator

NationsBenefits; Farmington (NM); On-site; USD 32,000 - 46,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser at the Sam's Club Hearing Aid Center in Farmington, NM. You will engage customers, educate hearing wellness, schedule appointments, and help grow the business through community outreach and strong customer relationships.

The role requires outbound calling, setting tests, promoting related products, and working primarily on-site within the center and club events.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication, organizational, problem-solving, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Know Hearing Aid Center products and services.
• Set the stage for full tests and purchases with Members.
• Make 30-50 outbound calls daily to customers.
• Secure at least 4 immediate or scheduled tests daily.
• Promote non-hearing-aid products when Members with whom they engage do not have hearing loss.
• Spend 95% of time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Communication skills

Scheduling appointments

Problem-solving

Education

High school diploma or equivalent

Tools

Scheduling software

PC knowledge

Windows OS

Job description

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser at the Sam's Club Hearing Aid Center in Farmington, NM. You will engage customers, educate hearing wellness, schedule appointments, and help grow the business through community outreach and strong customer relationships.

The role requires outbound calling, setting tests, promoting related products, and working primarily on-site within the center and club events.