Hearing Care & Scheduling Specialist

NationsBenefits; Long Beach (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

NationsBenefits, a Healthcare Fintech provider, is seeking a Hearing Ambassador for an on-site role at Sam's Club Hearing Aid Center in Long Beach, CA. You will engage customers, educate on hearing wellness, schedule appointments, and drive growth through community outreach and relationship building.

Responsibilities include outbound calling, promoting products, and supporting tests and visits, while spending most time in-club activities to meet daily targets.

Qualifications

• Strong customer service, sales or retail experience.
• Experience with PC hardware and software, and general computer knowledge.
• Excellent oral and written communication skills, organization, problem-solving, and presentation skills.
• Prior experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center products and services.
• Set the stage for full tests and full purchases when interacting with Members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non-hearing aid products when Members do not have hearing loss.
• Learn and use the handheld screener as an intercepting tool for qualified leads.
• Assist scheduling and referrals for return visits when needed.
• Promote HAC during Sam’s Club events and center events.

Skills

Customer service

Sales

Retail experience

Scheduling

Communication

PC hardware & software

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits, a Healthcare Fintech provider, is seeking a Hearing Ambassador for an on-site role at Sam's Club Hearing Aid Center in Long Beach, CA. You will engage customers, educate on hearing wellness, schedule appointments, and drive growth through community outreach and relationship building.

Responsibilities include outbound calling, promoting products, and supporting tests and visits, while spending most time in-club activities to meet daily targets.