Hearing Health Engagement & Scheduling Specialist

NationsBenefits, LLC; Roseville (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

NationsBenefits is a fast-growing healthcare fintech company providing supplemental benefits and member engagement solutions. The Hearing Ambassador role supports licensed dispensers by engaging customers, educating on hearing wellness, and scheduling tests at the Sam's Club Hearing Aid Center in Roseville, CA.

This on-site position emphasizes proactive outreach and in-club promotion. The role targets strong customer service, sales capability, and scheduling experience to drive test bookings and

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication skills, organizational, problem-solving and presentation skills.
• Experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of Hearing Aid Center products and services.
• Set the stage for tests and potential purchases when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled hearing tests daily.
• Promote and sell non-hearing-aid products when appropriate.
• Use handheld screener to generate qualified leads when able.
• Assist with scheduling return visits and referrals as needed.
• Promote HAC during Sam's Club events and center events.
• Spend 95% of time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

PC hardware

Scheduling

Communication

Problem solving

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits is a fast-growing healthcare fintech company providing supplemental benefits and member engagement solutions. The Hearing Ambassador role supports licensed dispensers by engaging customers, educating on hearing wellness, and scheduling tests at the Sam's Club Hearing Aid Center in Roseville, CA.

This on-site position emphasizes proactive outreach and in-club promotion. The role targets strong customer service, sales capability, and scheduling experience to drive test bookings and