Hearing Health Outreach & Sales Specialist

NationsBenefits; Kenner (LA); Presencial; USD 36 000 - 54 000; Tempo integral

Resumo da oferta

NationsBenefits, a Healthcare Fintech provider, seeks a Hearing Ambassador to support licensed dispensers and engage customers at the Sam's Club Hearing Aid Center in Kenner, LA. You will educate members about hearing wellness, schedule appointments, and drive growth through community outreach and cross-selling.

You will handle 30–50 outbound calls daily, secure tests, and promote non-hearing-aid products. This on-site role emphasizes excellent customer service and strong communication.

Qualificações

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsabilidades

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Conhecimentos

Customer service

Sales experience

Retail experience

Communication skills

Scheduling experience

Problem solving

Organizational skills

Formação académica

High school diploma or equivalent

Ferramentas

Scheduling software

PC hardware knowledge

Internet knowledge

Descrição da oferta de emprego

NationsBenefits, a Healthcare Fintech provider, seeks a Hearing Ambassador to support licensed dispensers and engage customers at the Sam's Club Hearing Aid Center in Kenner, LA. You will educate members about hearing wellness, schedule appointments, and drive growth through community outreach and cross-selling.

You will handle 30–50 outbound calls daily, secure tests, and promote non-hearing-aid products. This on-site role emphasizes excellent customer service and strong communication.