Hearing Care Sales & Appointment Specialist

HearUSA; Flint, Grand Blanc (MI, MI); On-site; GBP 21,551,000 - 28,734,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO Policy

401k Matching Program

Tuition Reimbursement

Hearing Aid Discount Program

Service Days & DEI Initiatives

Job summary

HearUSA is seeking a Retail Sales Coordinator to act as the frontline ambassador for hearing care services in a retail setting. You will drive appointment bookings, support clinical staff, and deliver an exceptional client experience through consultative conversations and proactive outreach.

Responsibilities include generating leads, scheduling evaluations, and maintaining accurate client records while ensuring data integrity and HIPAA-compliant practices.

Qualifications

• 1–4 years in customer-facing, retail, or sales roles (Hearing Aid Technician, Hearing Industry).
• Proven ability to meet performance or sales targets is preferred.

Responsibilities

• Serve as the frontline ambassador for hearing care services within a retail environment.
• Use consultative conversations to identify hearing needs and assist proctoring screenings.
• Generate and convert leads into booked appointments for hearing evaluations.
• Schedule, confirm, and manage appointments to optimize calendars and maintain records.
• Communicate with clients via phone, email, and text; respond promptly to inquiries.
• Assist in hearing aid troubleshooting, preparation, and follow-up processes; manage orders and inventory.
• Maintain a professional environment and ensure privacy and safety standards.

Skills

Interpersonal skills

Communication

Customer service

Retail experience

Tools

Microsoft Office

Digital tools

Job description

HearUSA is seeking a Retail Sales Coordinator to act as the frontline ambassador for hearing care services in a retail setting. You will drive appointment bookings, support clinical staff, and deliver an exceptional client experience through consultative conversations and proactive outreach.

Responsibilities include generating leads, scheduling evaluations, and maintaining accurate client records while ensuring data integrity and HIPAA-compliant practices.