Hearing Care Outreach Coordinator

NationsBenefits; Wake Forest (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

NationsBenefits is a healthcare fintech provider partnering with health plans to deliver hearing health solutions and member services across the US. The Hearing Ambassador role supports licensed dispensers, engages customers, and drives growth through outreach and scheduled tests.

Based on on-site activity at Sam's Club Hearing Aid Center in Scarborough, ME, the role emphasizes outbound calling, test scheduling, and promoting non-hearing aid products while building lasting customer relationships.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software, and general computer knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Retail experience

Education

High school diploma or equivalent

Tools

PC hardware

General computer skills

Internet knowledge

Job description

NationsBenefits is a healthcare fintech provider partnering with health plans to deliver hearing health solutions and member services across the US. The Hearing Ambassador role supports licensed dispensers, engages customers, and drives growth through outreach and scheduled tests.

Based on on-site activity at Sam's Club Hearing Aid Center in Scarborough, ME, the role emphasizes outbound calling, test scheduling, and promoting non-hearing aid products while building lasting customer relationships.