Hearing Care & Outreach Coordinator

NationsBenefits, LLC; Newport News (VA); Sur place; USD 16 531 - 20 664; Plein temps

Résumé du poste

NationsBenefits is a healthcare fintech provider and fastest-growing company, with a focus on hearing health solutions at Sam's Club Hearing Aid Center in Newport News, VA. The Hearing Ambassador helps licensed dispensers meet goals, engage customers, educate on hearing wellness, schedule appointments, and support growth through community outreach.

The role emphasizes outbound calling, product knowledge, and walking the club to set tests and capture qualified leads, with target-driven sales of

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.

Responsabilités

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Samclub events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Connaissances

Customer service

Sales experience

Retail experience

Appointment scheduling

Computer literacy

Formation

High School Diploma

Description du poste

NationsBenefits is a healthcare fintech provider and fastest-growing company, with a focus on hearing health solutions at Sam's Club Hearing Aid Center in Newport News, VA. The Hearing Ambassador helps licensed dispensers meet goals, engage customers, educate on hearing wellness, schedule appointments, and support growth through community outreach.

The role emphasizes outbound calling, product knowledge, and walking the club to set tests and capture qualified leads, with target-driven sales of