Hearing Care Concierge & Outreach

NationsBenefits, LLC; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is a fast-growing Healthcare Fintech provider delivering supplemental benefits and member engagement solutions. The Hearing Ambassador role supports licensed dispensers, engages customers, educates on hearing wellness, schedules appointments, and drives growth through community outreach.

Based at the Sam's Club Hearing Aid Center in Columbus, OH, the role requires outbound calls, product knowledge, and building relationships with Members.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Skills

Customer service

Sales experience

Retail experience

Oral and written communication

Presentation skills

Organization

Problem-solving/troubleshooting

Appointment scheduling

Education

High school diploma or equivalent

Job description

NationsBenefits is a fast-growing Healthcare Fintech provider delivering supplemental benefits and member engagement solutions. The Hearing Ambassador role supports licensed dispensers, engages customers, educates on hearing wellness, schedules appointments, and drives growth through community outreach.

Based at the Sam's Club Hearing Aid Center in Columbus, OH, the role requires outbound calls, product knowledge, and building relationships with Members.