Hearing Care & Outreach Coordinator

NationsBenefits; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers and engage customers at the Sam's Club Hearing Aid Center in Dallas, TX. You will educate members about hearing wellness, schedule tests, and drive growth through outreach and relationship building.

Responsibilities include outbound calls, promoting non-hearing aid products, and achieving test targets. On-site role with a focus on field outreach and center events.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication and organization.
• Experience scheduling patient/customer appointments.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all HAC products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Appointment scheduling

Communication skills

Problem-solving

Organizational skills

Education

High school diploma

Tools

Scheduling software

PC hardware/Software

Internet knowledge

Job description

NationsBenefits is seeking a Hearing Ambassador to assist licensed dispensers and engage customers at the Sam's Club Hearing Aid Center in Dallas, TX. You will educate members about hearing wellness, schedule tests, and drive growth through outreach and relationship building.

Responsibilities include outbound calls, promoting non-hearing aid products, and achieving test targets. On-site role with a focus on field outreach and center events.