Hearing Care Front Office Coordinator – Client Care & Admin

HearUSA; Renton (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Holidays & PTO

401k Matching

Tuition Reimbursement

Hearing Aid Discount

Job summary

HearUSA in Renton, WA seeks a Customer Care Associate to support hearing aid services and front-desk operations. You will perform basic troubleshooting, checks, cleaning and assist with repairs, stock, and client fittings.

Follow FDA guidelines and company protocols, work with front office to manage walk-ins/recalls, and help clients with apps, device pairing, and usage. 1–2 years of experience and a high school diploma required.

Qualifications

• Experience interacting with customers; sales experience preferred.
• Attention to detail with high accuracy.
• Ability to work quickly, accurately in a fast-paced environment.
• Willingness to learn new computer programs.

Responsibilities

• Perform basic hearing aid troubleshooting services, checks, cleaning.
• Follow outbound marketing tools to enhance business opportunities and referrals.
• Assist front office with walk-ins, recalls, and calls; maintain inviting center environment.
• Comply with FDA guidelines and HearUSA protocols while providing client care.
• Work in a team to achieve goals established by management.
• Assist with orders, repairs and stock for fittings and simulations.
• Check in hearing aids and repairs, order accessories, scan impressions.

Skills

Customer service

Sales experience

Attention to detail

Teamwork

Education

High School diploma or equivalent

Job description

HearUSA in Renton, WA seeks a Customer Care Associate to support hearing aid services and front-desk operations. You will perform basic troubleshooting, checks, cleaning and assist with repairs, stock, and client fittings.

Follow FDA guidelines and company protocols, work with front office to manage walk-ins/recalls, and help clients with apps, device pairing, and usage. 1–2 years of experience and a high school diploma required.