Client Experience Coordinator - Hearing Care & Front Office

WS Audiology USA; Park Ridge (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Culture & training opportunities

401k with match

Health & Wellness programs

Paid holidays & PTO

Job summary

WS Audiology USA is seeking a Client Experience Specialist to support hearing care clients and keep schedules organized. You will ensure timely responses to client needs and maintain accurate records across appointments, stock, and deposits. The role emphasizes friendly service and product knowledge within HearUSA offerings.

The position offers growth through onboarding and ongoing training, with a culture focused on excellent patient care and a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or office admin experience preferred.
• Proficient with MS Office and scheduling software.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service experience

Office administration

MS Office proficiency

Scheduling software

Multi-tasking / organization

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

WS Audiology USA is seeking a Client Experience Specialist to support hearing care clients and keep schedules organized. You will ensure timely responses to client needs and maintain accurate records across appointments, stock, and deposits. The role emphasizes friendly service and product knowledge within HearUSA offerings.

The position offers growth through onboarding and ongoing training, with a culture focused on excellent patient care and a supportive team environment.