Medical Front Office Coordinator

HearUSA; Renton (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Holidays & PTO

401k Matching

Tuition Reimbursement

Hearing Aid Discount

Job summary

HearUSA in Renton, WA seeks a Customer Care Associate to support hearing aid services and front-desk operations. You will perform basic troubleshooting, checks, cleaning and assist with repairs, stock, and client fittings.

Follow FDA guidelines and company protocols, work with front office to manage walk-ins/recalls, and help clients with apps, device pairing, and usage. 1–2 years of experience and a high school diploma required.

Qualifications

• Experience interacting with customers; sales experience preferred.
• Attention to detail with high accuracy.
• Ability to work quickly, accurately in a fast-paced environment.
• Willingness to learn new computer programs.

Responsibilities

• Perform basic hearing aid troubleshooting services, checks, cleaning.
• Follow outbound marketing tools to enhance business opportunities and referrals.
• Assist front office with walk-ins, recalls, and calls; maintain inviting center environment.
• Comply with FDA guidelines and HearUSA protocols while providing client care.
• Work in a team to achieve goals established by management.
• Assist with orders, repairs and stock for fittings and simulations.
• Check in hearing aids and repairs, order accessories, scan impressions.

Skills

Customer service

Sales experience

Attention to detail

Teamwork

Education

High School diploma or equivalent

Job description

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

Essential Duties And Responsibilities

• Perform basic hearing aid troubleshooting services, hearing aid checks, listening checks and cleaning.
• Follow established marketing tools including outbound calls to enhance business opportunities and create new referral sources.
• Work with front office staff to convert walk-in, clients recall existing clients, and answer incoming phone calls. Maintain a clean, inviting and friendly environment within the center for customers and potential customers.
• Comply with FDA guidelines, HearUSA's practice guidelines and QPG protocols while providing excellent routine/follow up client care.
• Work within a team environment with other members of the center staff to achieve goals established by management.
• Complete second half of HAF’s, clean and check appointments to open HCP capacity.
• Counsels clients on hearing aid maintenance and proper insertion. Assist clients with downloading hearing aid apps , pairing hearing aids to mobile phones and instructions on usage.
• Assists HCP by sending out and checking in hearing aid repairs, ordering hearing aids and accessories & setting up stock hearing aids for Auditory Simulations and fittings. Assist HCP to ensure products are prepared and ready to dispense.
• Check in hearing aids and repairs, order hearing aids, earmolds, accessories, scan impressions where applicable.
• Restore settings on repaired aids and call clients for pickup. Verify hearing aids have arrived for scheduled appointments.

Requirements

• Experience interacting with customers/clients, experience in sales environment preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Ability to work quickly, accurately and independently in a fast-paced environment.
• Willingness to learn and use new computer programs/applications.
• Experience with team environment and achieving monthly goals preferred.
• High School diploma preferred or equivalent work history.
• 1-2 years of experience

Lifestyle & Benefits

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Service Days & Diversity, Equity & Inclusion Initiatives

Pays: $22 - $24

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.