Client Experience Front Desk Specialist

WS Audiology USA; Maryland; Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Monthly bonus

401k with match

Health & Wellness programs

Paid holidays

PTO

Job summary

HearUSA is seeking a Client Experience Specialist to ensure exceptional service for our hearing care clients. You will manage appointment schedules, maintain accurate client charts, and deliver friendly, professional support across all touchpoints.

Join a culture that prioritizes ongoing training, offers a monthly bonus opportunity, comprehensive benefits, 401k with match, and clear paths for growth within Center Support and Client Care.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and coworkers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Communication skills

Scheduling software

MS Office

Multi-tasking

Time management

Education

High School Diploma

Tools

Scheduling software

Job description

HearUSA is seeking a Client Experience Specialist to ensure exceptional service for our hearing care clients. You will manage appointment schedules, maintain accurate client charts, and deliver friendly, professional support across all touchpoints.

Join a culture that prioritizes ongoing training, offers a monthly bonus opportunity, comprehensive benefits, 401k with match, and clear paths for growth within Center Support and Client Care.