Hearing Care Front Desk & Scheduling Specialist

HearUSA; New York (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus

Comprehensive benefits

PTO

401k with match

Health & Wellness

Mentorship

Professional development

Field support

Job summary

HearUSA in New York is seeking a Client Experience Specialist to ensure clients’ needs are met promptly while maintaining an organized appointment schedule and delivering Simply Excellent Hearing Care.

You will handle walk-in and scheduled appointments, enter orders, maintain records, and support basic hearing aid care. Knowledge of HearUSA products and remote care options is beneficial for effective customer support.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Communication skills

Scheduling software

MS Office

Multitasking

Organization

Time management

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

HearUSA in New York is seeking a Client Experience Specialist to ensure clients’ needs are met promptly while maintaining an organized appointment schedule and delivering Simply Excellent Hearing Care.

You will handle walk-in and scheduled appointments, enter orders, maintain records, and support basic hearing aid care. Knowledge of HearUSA products and remote care options is beneficial for effective customer support.