Hearing Care Concierge & Front Desk Specialist

HearUSA; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Comprehensive benefits

Paid holidays

PTO

401k with match

Health & Wellness programs

Mentorship and professional dev.

CES Advisory Board access

Field support for hearing centers

Job summary

HearUSA is seeking a Client Experience Specialist in Chicago to ensure exceptional hearing care support for clients. You will manage appointment scheduling, maintain accurate records, and provide friendly, knowledgeable service in a busy clinic environment.

The role emphasizes customer service excellence, teamwork, and ongoing training. Eligible for a monthly bonus, comprehensive benefits, PTO, a 401k with match, and wellness programs as part of a supportive growth culture.

Qualifications

• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient patient care for walk-ins, curbside appointments, and scheduled visits.
• Enter stock and custom orders; perform weekly inventory audit for accuracy.
• Maintain detailed records of cash deposits and perform end-of-day settlements and reports.
• Maintain a clean, inviting environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning/repair tasks.

Skills

Customer service

Office administration

Communication skills

Computer proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

HearUSA is seeking a Client Experience Specialist in Chicago to ensure exceptional hearing care support for clients. You will manage appointment scheduling, maintain accurate records, and provide friendly, knowledgeable service in a busy clinic environment.

The role emphasizes customer service excellence, teamwork, and ongoing training. Eligible for a monthly bonus, comprehensive benefits, PTO, a 401k with match, and wellness programs as part of a supportive growth culture.