Bilingual Medical Front Desk Coordinator

HearUSA; West Hollywood (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Onboarding, comprehensive benefits, +

PTO & paid holidays

401k with match

Health & Wellness programs

Mentorship and CES Advisory Board

Field support for hearing centers

Continuing education

Job summary

HearUSA is seeking a Client Experience Specialist in West Hollywood, CA, focused on delivering Simply Excellent Hearing Care. You will ensure client needs are met promptly, manage appointments, and support walk-in and scheduled visits with a friendly, professional approach.

The role emphasizes accurate record keeping, stock entry, and basic hearing aid knowledge. Onsite work with opportunities for growth, training, and benefits are offered.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication; ability to establish and maintain a professional rapport with clients and co-workers.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain knowledge of HearUSA products, promotions and pricing; support HearAssist and remote care as needed.

Skills

Customer service

Office administration

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

HearUSA is seeking a Client Experience Specialist in West Hollywood, CA, focused on delivering Simply Excellent Hearing Care. You will ensure client needs are met promptly, manage appointments, and support walk-in and scheduled visits with a friendly, professional approach.

The role emphasizes accurate record keeping, stock entry, and basic hearing aid knowledge. Onsite work with opportunities for growth, training, and benefits are offered.