Hearing Care Front Office: Client Experience Specialist

WS Audiology Group; Santa Clarita (CA); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Paid holidays

PTO

401k with match

Health & Wellness programs

Mentorship

CES Advisory Board

Field support for hearing centers

Descrizione del lavoro

WS Audiology USA is seeking a Client Experience Specialist to ensure excellent hearing care experiences. You will maintain client charts, handle welcome calls, and manage the clinic schedule for both walk-in and scheduled visits.

You’ll also process stock, deposits, and end-of-day reporting while keeping the environment inviting. The role requires strong communication, multitasking, and a basic understanding of hearing aid tech, with training and development opportunities provided.

Competenze

• High School Diploma or equivalent required.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Mansioni

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly customer service.
• Manage clinic schedule for walk-in, curbside, and scheduled appointments.
• Enter stock and custom orders and perform weekly inventory audit.
• Maintain detailed records of cash and bank deposits and end-of-day reports and settlements.
• Keep workspace clean and welcoming.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via phone or in person.

Conoscenze

Customer service

Scheduling

MS Office

Communication

Organization

Time management

Multi-tasking

Formazione

High School Diploma

Strumenti

Scheduling software

MS Office

Descrizione del lavoro

WS Audiology USA is seeking a Client Experience Specialist to ensure excellent hearing care experiences. You will maintain client charts, handle welcome calls, and manage the clinic schedule for both walk-in and scheduled visits.

You’ll also process stock, deposits, and end-of-day reporting while keeping the environment inviting. The role requires strong communication, multitasking, and a basic understanding of hearing aid tech, with training and development opportunities provided.