Client Experience Lead: Hearing Care Front Office

WS Audiology USA; Bloomfield (NJ); In loco; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k match

Health & Wellness programs

Paid holidays

PTO

CES Advisory Board

Field support

Descrizione del lavoro

WS Audiology USA’s HearUSA unit is seeking a Client Experience Specialist to ensure clients’ needs are met promptly, manage appointment schedules, and deliver Simply Excellent Hearing Care. The role emphasizes customer service, care quality, and a supportive team environment.

Responsibilities include greeting clients, maintaining records, managing schedules for walk-ins and appointments, and supporting stock and daily cash deposits while upholding a clean, welcoming environment.

Competenze

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport withclientsand co-workers
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

Mansioni

• Maintainclient charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
• Maintains a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Conoscenze

Customer service

Office administration

Communication

Scheduling software

MS Office

Multi-tasking

Organization

Time management

Formazione

High School Diploma

Strumenti

MS Office

Scheduling software

Descrizione del lavoro

WS Audiology USA’s HearUSA unit is seeking a Client Experience Specialist to ensure clients’ needs are met promptly, manage appointment schedules, and deliver Simply Excellent Hearing Care. The role emphasizes customer service, care quality, and a supportive team environment.

Responsibilities include greeting clients, maintaining records, managing schedules for walk-ins and appointments, and supporting stock and daily cash deposits while upholding a clean, welcoming environment.