Client Experience & Scheduling Specialist - Hearing Care

WS Audiology USA; La Mesa (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Top culture and community with ongoing

Bonus opportunities

401k with match

Health & Wellness programs

CES Advisory Board mentorship

Field support for hearing centers

Job summary

WS Audiology USA is seeking a Client Experience Specialist in California to ensure outstanding service and maintain organized patient charts. You will handle welcome calls, schedule management, inventory, and daily cash procedures.

The role emphasizes friendly customer care and accurate record-keeping across walk-in and scheduled visits. The position offers onboarding, a comprehensive benefits package, paid holidays, PTO, 401k with match, and ongoing training with opportunities for growth within

Qualifications

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

Responsibilities

• Maintain client charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
• Maintains a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Communication

Multitasking

Time management

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA is seeking a Client Experience Specialist in California to ensure outstanding service and maintain organized patient charts. You will handle welcome calls, schedule management, inventory, and daily cash procedures.

The role emphasizes friendly customer care and accurate record-keeping across walk-in and scheduled visits. The position offers onboarding, a comprehensive benefits package, paid holidays, PTO, 401k with match, and ongoing training with opportunities for growth within