Client Experience Coordinator: Hearing Care & Scheduling

WS Audiology USA; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Onboarding and comprehensive benefits

401k with match and Health & Wellness

Mentorship and CES Advisory Board

Field support for your hearing center

Job summary

WS Audiology USA in Los Angeles, CA is seeking a Client Experience Specialist to ensure outstanding service for our hearing care clients. You will manage client charts, schedule optimally, and support walk-in and virtual visits with a friendly, proactive approach.

You will maintain accurate records, assist with inventory, and stay informed about HearUSA products and promotions to support customers and clinics.

Qualifications

• High School Diploma or equivalent is required.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Office administration

Communication skills

Scheduling software

MS Office

Multi-tasking

Time-management

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA in Los Angeles, CA is seeking a Client Experience Specialist to ensure outstanding service for our hearing care clients. You will manage client charts, schedule optimally, and support walk-in and virtual visits with a friendly, proactive approach.

You will maintain accurate records, assist with inventory, and stay informed about HearUSA products and promotions to support customers and clinics.