Client Experience Specialist - Front Office (Hearing Care)

WS Audiology USA; Bradenton (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

WS Audiology USA is seeking a Client Experience Specialist in Bradenton, FL. You will ensure client needs are met promptly, maintain organized appointment schedules, and uphold Simply Excellent Hearing Care standards across our HearUSA network.

Responsibilities include charting, scheduling, inventory, cash handling, keeping the environment welcoming, and assisting with basic hearing aid care and troubleshooting. Strong communication and computer skills are essential.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Communication

Multitasking

Time management

Education

High School diploma

Tools

Scheduling software

MS Office

Job description

WS Audiology USA is seeking a Client Experience Specialist in Bradenton, FL. You will ensure client needs are met promptly, maintain organized appointment schedules, and uphold Simply Excellent Hearing Care standards across our HearUSA network.

Responsibilities include charting, scheduling, inventory, cash handling, keeping the environment welcoming, and assisting with basic hearing aid care and troubleshooting. Strong communication and computer skills are essential.