Client Experience Coordinator, Hearing Care & Scheduling

WS Audiology USA; Glendora (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Monthly bonuses

Comprehensive benefits

Paid holidays

PTO

401k with match

Health & Wellness

Mentorship program

CES Advisory Board

Field support

Job summary

WS Audiology USA, HearUSA network, is seeking a Client Experience Specialist to ensure clients' needs are met promptly, maintain organized appointment schedules, and deliver Simply Excellent Hearing Care.

You will manage clinic workflows, update charts, handle calls, assist with basic hearing aid care, and support with HearAssist and remote care. Strong communication and computer skills required; benefits include onboarding, holidays, PTO, 401k with match, and ongoing training.

Qualifications

• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Scheduling software

MS Office

Multi-tasking

Excellent communication

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA, HearUSA network, is seeking a Client Experience Specialist to ensure clients' needs are met promptly, maintain organized appointment schedules, and deliver Simply Excellent Hearing Care.

You will manage clinic workflows, update charts, handle calls, assist with basic hearing aid care, and support with HearAssist and remote care. Strong communication and computer skills required; benefits include onboarding, holidays, PTO, 401k with match, and ongoing training.