Client Experience Specialist – Hearing Care

WS Audiology USA; Portland (OR); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Onboarding

Comprehensive benefits

PTO and holidays

401k with match

Health & Wellness

Job summary

WS Audiology USA is seeking a Client Experience Specialist to support hearing care clients with timely service, accurate charts, and an engaging clinic environment. You will manage scheduling, calls, and patient flow while upholding Simply Excellent Hearing Care values.

You should have a High School diploma and experience in customer service and office administration, with strong communication and computer skills including scheduling software and MS Office. Training and benefits provided.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Scheduling software

MS Office

Communication skills

Multitasking

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA is seeking a Client Experience Specialist to support hearing care clients with timely service, accurate charts, and an engaging clinic environment. You will manage scheduling, calls, and patient flow while upholding Simply Excellent Hearing Care values.

You should have a High School diploma and experience in customer service and office administration, with strong communication and computer skills including scheduling software and MS Office. Training and benefits provided.