Client Experience Specialist - Hearing Care Front Office

HearUSA; Glendora (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Monthly bonus opportunities

401k with match

Health & Wellness programs

Paid holidays

PTO

Mentorship and CES Advisory Board

Job summary

HearUSA is seeking a Client Experience Specialist in California to ensure clients receive timely, friendly service and to maintain organized appointment scheduling for walk-ins, curbside visits, and appointments. You will manage patient records, assist with basic hearing aid knowledge, and support with HearAssist and remote care as needed.

The role emphasizes excellent communication, strong multitasking, and proficiency with scheduling software and MS Office.

Qualifications

• Must have a High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication with clients and co-workers.
• Proficiency with scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly customer service.
• Manage clinic schedule for walk-in, curbside, and scheduled appointments.
• Enter stock and custom orders and perform weekly inventory audits.
• Maintain cash deposits and perform end-of-day reports and settlements.
• Keep a clean, inviting environment and assist with hearing aid care.

Skills

Customer service

Office admin

Communication skills

MS Office

Scheduling software

Multi-tasking

Education

High School Diploma or equivalent

Job description

HearUSA is seeking a Client Experience Specialist in California to ensure clients receive timely, friendly service and to maintain organized appointment scheduling for walk-ins, curbside visits, and appointments. You will manage patient records, assist with basic hearing aid knowledge, and support with HearAssist and remote care as needed.

The role emphasizes excellent communication, strong multitasking, and proficiency with scheduling software and MS Office.