Hearing Care Client Experience Specialist

WS Audiology Group; Colorado Springs (CO); In loco; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly bonus opportunities

401k with match

Health & Wellness programs

Paid holidays

PTO

Descrizione del lavoro

HearUSA is seeking a Client Experience Specialist to ensure timely handling of client needs and maintain an organized appointment schedule. You will deliver friendly, enthusiastic customer service and support walk-in or scheduled patient care while developing knowledge of hearing‑aid technology.

The role emphasizes relationship building, attention to detail, and ability to work in a fast-paced center environment. Training, benefits, and growth opportunities are provided.

Competenze

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co‑workers
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

Mansioni

• Maintain client charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
• Maintains a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Conoscenze

Customer service

Office administration

Communication

Multitasking

Time management

Formazione

High School Diploma or equivalent

Strumenti

Scheduling software

MS Office

Descrizione del lavoro

HearUSA is seeking a Client Experience Specialist to ensure timely handling of client needs and maintain an organized appointment schedule. You will deliver friendly, enthusiastic customer service and support walk-in or scheduled patient care while developing knowledge of hearing‑aid technology.

The role emphasizes relationship building, attention to detail, and ability to work in a fast-paced center environment. Training, benefits, and growth opportunities are provided.