Client Experience Specialist - Hearing Care Center (PTO/401k)

WSA Americas; Tustin (CA); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Onboarding and comprehensive benefits

Paid holidays and PTO

401k with match

Health and Wellness programs

Mentorship and professionaldevelopment

Descrizione del lavoro

WS Audiology USA is seeking a Client Experience Specialist in California to ensure top-tier hearing care. You will maintain client charts, manage clinic schedules, and provide friendly, professional service for walk-ins and appointments.

Responsibilities include inventory, cash handling, and basic hearing aid support. This role emphasizes a welcoming environment and ongoing growth within HearUSA’s network.

Competenze

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication; professional rapport.
• Proficiency with scheduling software and MS Office.

Mansioni

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly customer service.
• Manage clinic schedule for walk-ins, appointments, and potential clients.
• Enter stock and orders; perform weekly inventory audit.
• Maintain records of cash deposits and end-of-day reports.
• Maintain a welcoming environment.
• Knowledge of hearing aid technology; basic cleaning/repair.
• Assist with basic hearing aid troubleshooting via phone or in person.
• Know HearUSA products, promotions and pricing; support HearAssist and remote care.

Conoscenze

Customer service

Office administration

MS Office

Scheduling software

Communication skills

Formazione

High School Diploma or equivalent

Strumenti

Scheduling software

MS Office

Descrizione del lavoro

WS Audiology USA is seeking a Client Experience Specialist in California to ensure top-tier hearing care. You will maintain client charts, manage clinic schedules, and provide friendly, professional service for walk-ins and appointments.

Responsibilities include inventory, cash handling, and basic hearing aid support. This role emphasizes a welcoming environment and ongoing growth within HearUSA’s network.