Hearing Care Front Office & Client Experience Lead

HearUSA; Santa Monica (CA); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly bonus opportunities

401k with match

Health & Wellness programs

Paid holidays & PTO

Tuition reimbursement

Descrizione del lavoro

HearUSA is seeking a Client Experience Specialist in Santa Monica. You will maintain patient charts, handle welcome calls, and manage the clinic schedule to ensure smooth, timely care for walk-ins and appointments.

You’ll support stock checks, deposits, and end-of-day reporting while upholding a welcoming environment. The role requires a High School Diploma or equivalent with strong customer service, communication, and MS Office skills.

Competenze

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication and ability to establish professional rapport.
• Proficiency with scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Mansioni

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls with friendly customer service.
• Manage clinic schedule for walk-ins, curbside, and appointments.
• Enter stock and custom orders; perform weekly inventory audits.
• Maintain detailed cash/bank deposit records and end-of-day reports.
• Keep a clean, inviting environment.
• Basic knowledge of hearing aid technology and basic cleaning/repair functions.
• Assist with HearAssist and remote care as needed.

Conoscenze

Customer service

Office administration

Communication skills

Multi-tasking

Time management

Formazione

High School Diploma or equivalent

Strumenti

Scheduling software

MS Office

Descrizione del lavoro

HearUSA is seeking a Client Experience Specialist in Santa Monica. You will maintain patient charts, handle welcome calls, and manage the clinic schedule to ensure smooth, timely care for walk-ins and appointments.

You’ll support stock checks, deposits, and end-of-day reporting while upholding a welcoming environment. The role requires a High School Diploma or equivalent with strong customer service, communication, and MS Office skills.