Client Experience Specialist – Hearing Health

HearUSA; La Mesa (NM); In loco; USD 29.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Top priority of culture and community

Attractive compensation package with月l

Onboarding, comprehensive benefits, 01

Descrizione del lavoro

HearUSA seeks a Client Experience Specialist to ensure top-notch hearing care support. You will manage patient appointments, maintain client charts, and deliver friendly service while upholding HearUSA's standards.

This role focuses on welcome calls, efficient scheduling, and accurate records across our centers. You will work with a team that emphasizes training, mentorship, and growth, including opportunities around HearAssist and remote care support.

Competenze

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Mansioni

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Conoscenze

Customer service

Office administration

MS Office

Formazione

High School Diploma or equivalent

Strumenti

MS Office

Scheduling software

Descrizione del lavoro

HearUSA seeks a Client Experience Specialist to ensure top-notch hearing care support. You will manage patient appointments, maintain client charts, and deliver friendly service while upholding HearUSA's standards.

This role focuses on welcome calls, efficient scheduling, and accurate records across our centers. You will work with a team that emphasizes training, mentorship, and growth, including opportunities around HearAssist and remote care support.