Client Experience Specialist - Hearing Care

WS Audiology USA; Santa Monica (CA); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Onboarding and comprehensive benefits

401k with match

Descrizione del lavoro

HearUSA in Santa Monica, CA is hiring a Client Experience Specialist to ensure customers receive timely service and a welcoming visit. You will manage appointment schedules, assist with inventory, and maintain accurate financial records while delivering Simply Excellent Hearing Care.

The role emphasizes friendly customer service, basic hearing aid knowledge, and ongoing development through training and advancement opportunities within HearUSA.

Competenze

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Mansioni

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Conoscenze

Customer service

Office administration

Communication skills

Multi-tasking

Time management

Scheduling software

Formazione

High School Diploma

Strumenti

MS Office

Scheduling software

Descrizione del lavoro

HearUSA in Santa Monica, CA is hiring a Client Experience Specialist to ensure customers receive timely service and a welcoming visit. You will manage appointment schedules, assist with inventory, and maintain accurate financial records while delivering Simply Excellent Hearing Care.

The role emphasizes friendly customer service, basic hearing aid knowledge, and ongoing development through training and advancement opportunities within HearUSA.