Client Experience Specialist - Front Office & Scheduling

HearUSA; Kennesaw (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Comprehensive benefits & PTO

401k with match

Health & Wellness programs

Professional development

Job summary

HearUSA is seeking a Client Experience Specialist in the United States to ensure customers receive timely care and accurate scheduling. You will manage patient appointments, maintain charts, and support with basic hearing aid knowledge, troubleshooting, and product information.

You will join a team focused on excellent service, ongoing training, and benefits including PTO, 401k with match, and health programs. A high school diploma and customer service experience are required.

Qualifications

• Experience in customer service and office administration.
• Excellent oral and written communication skills and ability to establish rapport with clients and coworkers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient patient care for walk-ins, appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed records of cash and bank deposits and complete end-of-day reports and settlements.
• Maintain a clean, inviting environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via phone or in-person and clean checks.
• Maintain knowledge of HearUSA products, promotions and pricing; assist with HearAssist and remote care.

Skills

Customer service

Office administration

MS Office

Scheduling software

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

HearUSA is seeking a Client Experience Specialist in the United States to ensure customers receive timely care and accurate scheduling. You will manage patient appointments, maintain charts, and support with basic hearing aid knowledge, troubleshooting, and product information.

You will join a team focused on excellent service, ongoing training, and benefits including PTO, 401k with match, and health programs. A high school diploma and customer service experience are required.