Client Experience Specialist, Hearing Care & Scheduling

HearUSA; Claremont (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Onboarding and training

Health & Wellness programs

401k with match

Paid holidays and PTO

CES Advisory Board mentorship

Job summary

HearUSA is seeking a Client Experience Specialist in California to ensure clients receive timely, friendly service and maintain organized appointment schedules. You will manage walk-in and scheduled appointments, handle basic troubleshooting, and keep up-to-date client charts and stock records.

Ideal candidates have a high school diploma and experience in customer service and office administration, with strong communication and computer skills.

Qualifications

• Experience in customer service and office administration.
• Excellent oral and written communication skills to interact with clients and coworkers.
• Proficiency with scheduling software and MS Office.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage clinic schedule for walk-in, curbside and scheduled appointments to ensure efficient patient care.
• Enter stock and custom orders; perform weekly inventory audits.
• Maintain accurate records of cash/bank deposits and end-of-day reports.
• Maintain a clean, inviting environment; knowledge of hearing aid tech; perform basic cleaning/repairs.
• Assist with basic hearing aid troubleshooting via phone or in person; support HearUSA remote care.
• Keep knowledge of HearUSA products, promotions, pricing; support HearAssist.

Skills

Customer service

Office administration

Scheduling software

Communication

Education

High School Diploma

Tools

MS Office Suite

Job description

HearUSA is seeking a Client Experience Specialist in California to ensure clients receive timely, friendly service and maintain organized appointment schedules. You will manage walk-in and scheduled appointments, handle basic troubleshooting, and keep up-to-date client charts and stock records.

Ideal candidates have a high school diploma and experience in customer service and office administration, with strong communication and computer skills.