Client Experience Specialist – Hearing Care

HearUSA; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health & Wellness programs

401k with match

Paid holidays and PTO

Mentorship and CES Advisory Board

Job summary

HearUSA is seeking a Client Experience Specialist to join our team in Los Angeles. You will manage client charts, handle welcome/confirmation calls, and optimize the clinic schedule to provide timely walk-in and scheduled patient care while maintaining accurate records and a welcoming environment.

You will also assist with basic hearing aid care, troubleshooting, and stay informed about HearUSA products and promotions. A Hi School diploma and strong MS Office skills are required.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Office administration

Communication

Scheduling software

MS Office

Time management

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

HearUSA is seeking a Client Experience Specialist to join our team in Los Angeles. You will manage client charts, handle welcome/confirmation calls, and optimize the clinic schedule to provide timely walk-in and scheduled patient care while maintaining accurate records and a welcoming environment.

You will also assist with basic hearing aid care, troubleshooting, and stay informed about HearUSA products and promotions. A Hi School diploma and strong MS Office skills are required.