Hearing Care Front Office Associate

Miracle-Ear, Inc.; Fort Collins (CO); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Continuous training and development

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate in Fort Collins, Colorado, who will manage the customer intake process and support clinical operations. You will coordinate appointments, drive store performance, and assist in various administrative and marketing efforts. The role requires 2+ years of experience in administrative and customer support positions.

This position offers a starting pay of $18.50/hour and a comprehensive benefits package including medical, dental, vision, and paid time off.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• Comfortable handling both inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage the customer intake process and deliver quality experience.
• Drive store performance through effective schedule management.
• Monitor inventory and assist with billing and invoicing.
• Engage in marketing efforts and office promotions.

Skills

Administrative skills

Customer support

Appointment management

Communication skills

Technical skills in Microsoft Office

Education

High school diploma or equivalent

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate in Fort Collins, Colorado, who will manage the customer intake process and support clinical operations. You will coordinate appointments, drive store performance, and assist in various administrative and marketing efforts. The role requires 2+ years of experience in administrative and customer support positions.

This position offers a starting pay of $18.50/hour and a comprehensive benefits package including medical, dental, vision, and paid time off.