Front Desk Specialist: Hearing Care & Customer Experience

Miracle-Ear, Inc.; Butler (Butler County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health & financial

Work-life balance

Well-being

Career development

Job summary

Miracle-Ear, Inc. is hiring a Front Office Associate in the United States. The role handles the customer intake, supports clinical operations, and drives store performance through efficient scheduling.

The position pays $18.50 per hour, with Monday–Friday 8:00am–4:00pm and comprehensive benefits. Join us to help customers rediscover the sounds that matter and advance your career in hearing care.

Qualifications

• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role.
• Proficiency with Microsoft Office and Windows platforms.
• Ability to manage appointments and handle inbound/outbound calls.

Responsibilities

• Manage the customer intake process and deliver a quality experience.
• Coordinate, screen, and confirm appointments by phone and in person.
• Support store operations, billing, and customer inquiries.
• Assist with marketing efforts and sales support as needed.

Skills

Administrative experience

Appointment management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. is hiring a Front Office Associate in the United States. The role handles the customer intake, supports clinical operations, and drives store performance through efficient scheduling.

The position pays $18.50 per hour, with Monday–Friday 8:00am–4:00pm and comprehensive benefits. Join us to help customers rediscover the sounds that matter and advance your career in hearing care.