Front Office & Patient Concierge – Hearing Care

Miracle-Ear, Inc.; Aurora (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Life insurance

Parental leave

PTO and holidays

Wellness resources

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate in Aurora, CO to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. You will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

Compensation is $19.50/hour with a Monday–Friday, 8:30am–5:00pm schedule. Benefits include medical, dental, vision, and 401(k) with company match, PTO, holidays, and wellness resources.

Qualifications

• High school diploma or equivalent required.
• 2+ years in administrative support in a professional setting.
• 2+ years in direct customer support role.
• 2+ years of appointment setting and customer database management.
• Excellent phone and in-person communication skills.
• Proficiency in Microsoft Office and Windows operating systems.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Coordinate, screen, and confirm appointments in-person and over the phone.
• Drive customer appointments to support store performance with outbound calls to customers.
• Monitor inventory, assist with billing and invoicing, and handle customer inquiries and walk-ins.
• Maintain customer database and ensure data privacy and compliance with healthcare regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with Hearing Care Professionals on marketing, promotions, and social media initiatives.
• Prepare customer appointments and assist in selling hearing aid accessories.

Skills

Communication

Customer service

Appointment management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate in Aurora, CO to manage the customer intake process, support clinical operations, and drive store performance through effective schedule management. You will be a key pillar of our clinic team, helping people rediscover all the emotions of sound.

Compensation is $19.50/hour with a Monday–Friday, 8:30am–5:00pm schedule. Benefits include medical, dental, vision, and 401(k) with company match, PTO, holidays, and wellness resources.