Front Office Coordinator — Hearing Care

Amplifon; Erlanger (KY); On-site; USD 2,103,000 - 2,995,000; Full time

Benefits offered by this job

Health & Financial

PTO & Holidays

Well-being & EAP

Career Development

Job summary

Miracle-Ear is seeking a Front Office Associate to manage patient intake, support clinical operations, and drive store performance through schedule management. You will coordinate appointments, assist with billing, and maintain patient data with privacy compliance, while promoting hearing care services.

The role offers a Monday–Friday schedule from 8:30am to 5:00pm with benefits including medical, dental, vision, 401(k) company match, HSA, life insurance, PTO, holidays, and wellness resources,

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years in administrative settings and 2+ years in direct customer support.
• Appointment Management: 2+ years of setting appointments and managing customer databases.
• Communication: Comfortable handling inbound and outbound calls.
• Technical Skills: Proficiency in Microsoft Office and Windows.

Responsibilities

• Customer Journey Management: set appointment expectations and deliver a quality experience throughout.
• Store Administration & Operations: monitor inventory, assist with billing, and handle inquiries and walk-ins.
• Retail Sales & Marketing Support: assist in marketing efforts, promotions, and sale of hearing aid accessories.

Skills

Appointment Management

Customer Support

Administrative Experience

Communication

Office Software

Education

High School Diploma

Tools

Microsoft Office

Windows

Job description

Miracle-Ear is seeking a Front Office Associate to manage patient intake, support clinical operations, and drive store performance through schedule management. You will coordinate appointments, assist with billing, and maintain patient data with privacy compliance, while promoting hearing care services.

The role offers a Monday–Friday schedule from 8:30am to 5:00pm with benefits including medical, dental, vision, 401(k) company match, HSA, life insurance, PTO, holidays, and wellness resources,