Hearing Care Front Desk Concierge

Miracle-Ear, Inc.; Johnstown (Cambria County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) with match

Health Savings Account

Life insurance

PTO & holidays

Volunteer time off

Parental leave

Wellness program

Training & development

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to join our clinic team. You will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management.

Reporting to the Area Manager, you will help people rediscover all the emotions of sound. The role offers a Monday–Friday schedule, with a pay rate of $18.00/hour. You will work in a healthcare-adjacent environment and contribute to a purpose-driven organization committed to

Qualifications

• High school diploma or equivalent.
• 2+ years administrative experience in a professional setting.
• 2+ years direct customer support experience.
• 2+ years appointment management and customer database management.
• Excellent communication skills for inbound and outbound calls.
• Proficiency in Microsoft Office and Windows.

Responsibilities

• Manage customer intake with appointment expectations and quality experiences.
• Coordinate, screen, and confirm appointments in-person and by phone.
• Drive customer appointments to support store performance via outbound calls.
• Monitor inventory, assist with billing and invoicing, and handle inquiries and walk-ins.
• Collaborate with Hearing Care Professional on marketing, promotions and sales of accessories.

Skills

Administrative support

Customer service

Communication skills

Scheduling

Data entry

Education

High School Diploma

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to join our clinic team. You will manage the customer intake process, support clinical operations, and drive store performance through effective schedule management.

Reporting to the Area Manager, you will help people rediscover all the emotions of sound. The role offers a Monday–Friday schedule, with a pay rate of $18.00/hour. You will work in a healthcare-adjacent environment and contribute to a purpose-driven organization committed to