Front Desk & Customer Care Specialist

Miracle-Ear; St. George (VT); On-site; USD 23,000 - 28,000; Part time

Job summary

Miracle-Ear is seeking a Front Desk Associate to be the first point of contact for customers, delivering outstanding service both by phone and in person. The role emphasizes administrative tasks, scheduling, payments, and CRM updates within a supportive team environment.

The position starts part-time with a path to full-time in early 2027, offering opportunities to grow in a busy hearing-care setting. Expect a friendly office culture and routines aligned with Miracle-Ear’s customer-first

Qualifications

• Minimum of a high school diploma.
• Administrative, front office, or patient care coordinator background.
• Experience in a direct customer support role.
• Comfortable handling inbound and outbound calling.
• Appointment scheduling and quality phone etiquette.
• Sales-minded and takes initiative.
• Adaptable and detail oriented, with an outgoing, positive demeanor.
• Computer literacy, ability to accurately document and file records.

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience.
• Scheduling, screening, and confirming new appointments through inbound and outbound calling.
• Provide customer resolution to any concerns or questions.
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments.
• Maintain the customer database by updating office records.
• Inform the customer about hearing care accessory options.
• Handle walk-ins and after-care for existing customers.
• Help run office promotions by participating in any marketing and social media initiatives.
• Support hearing aid maintenance, cleaning and repairs.

Skills

Customer service

Administrative support

Phone etiquette

Data entry

Microsoft Office

Sales mindset

Detail oriented

Education

High school diploma

Job description

Miracle-Ear is seeking a Front Desk Associate to be the first point of contact for customers, delivering outstanding service both by phone and in person. The role emphasizes administrative tasks, scheduling, payments, and CRM updates within a supportive team environment.

The position starts part-time with a path to full-time in early 2027, offering opportunities to grow in a busy hearing-care setting. Expect a friendly office culture and routines aligned with Miracle-Ear’s customer-first