Front Desk Specialist - Hearing Care & Customer Experience

Amplifon; Downingtown (Chester County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance - Medical

Paid Holidays

Paid Time Off

Continuous training & development

Brand recognition

Job summary

Miracle-Ear is seeking a Front Desk Associate to act as the first point of contact, delivering excellent customer service both in person and over the phone. The role emphasizes scheduling, payments, and maintaining patient records within a busy hearing clinic environment.

Ideal candidates have administrative or customer support experience, strong phone etiquette, and a proactive, sales-minded attitude. This on-site position offers training and growth opportunities within the Miracle-Ear network

Qualifications

• Administrative, front office, or patient care coordinator background
• Experience in a direct customer support role
• Comfortable handling inbound and outbound calling
• Appointment scheduling and quality phone etiquette
• Sales-minded and takes initiative
• Adaptable and detail oriented, with an outgoing, positive demeanor
• Computer literacy, ability to accurately document and file records

Responsibilities

• Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
• Scheduling, screening, and confirming new appointments through inbound and outbound calling
• Provide customer resolution to any concerns or questions
• Communicate all relevant customer information to the Hearing Care Professional
• Collect and record customer payments
• Maintain the customer database by updating office records
• Inform the customer about hearing care accessory options
• Handle walk-ins and after-care for existing customers
• Help run office promotions by participating in any marketing and social media initiatives
• Support hearing aid maintenance, cleaning and repairs

Skills

Customer service

Scheduling

Phone etiquette

Administrative support

Data entry

Computer literacy

Job description

Miracle-Ear is seeking a Front Desk Associate to act as the first point of contact, delivering excellent customer service both in person and over the phone. The role emphasizes scheduling, payments, and maintaining patient records within a busy hearing clinic environment.

Ideal candidates have administrative or customer support experience, strong phone etiquette, and a proactive, sales-minded attitude. This on-site position offers training and growth opportunities within the Miracle-Ear network