Front Office Specialist: Healthcare Admin & Customer Care

Miracle-Ear, Inc.; Danville (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Health Savings Account

Life insurance

Family hearing aid benefits

Paid time off

Paid holidays

Volunteer time off

Parental leave

Wellness hub

Employee Assistance Program (EAP)

Continuous training

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate in the United States (Virginia region) to manage the customer intake process, support clinical operations, and drive store performance through effective scheduling. You will be a key pillar of our clinic team, helping people rediscover the emotions of sound.

Compensation is $17.00 per hour with a Monday–Friday, 9am–5:00pm schedule. The role includes comprehensive benefits and opportunities for career development within Amplifon Americas.

Qualifications

• 2+ years of administrative experience in a professional setting and 2+ years in a direct customer support role.
• 2+ years of appointment management experience.
• Proficiency with Microsoft Office and Windows.

Responsibilities

• Support the customer intake process by setting appointment expectations and delivering a quality experience throughout.
• Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.
• Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.
• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.

Skills

Administrative experience

Customer support

Appointment setting

Phone communication

Data privacy compliance

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate in the United States (Virginia region) to manage the customer intake process, support clinical operations, and drive store performance through effective scheduling. You will be a key pillar of our clinic team, helping people rediscover the emotions of sound.

Compensation is $17.00 per hour with a Monday–Friday, 9am–5:00pm schedule. The role includes comprehensive benefits and opportunities for career development within Amplifon Americas.