Front Office & Patient Concierge - Hearing Care

Miracle-Ear, Inc.; Scottsdale (AZ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Health Savings Account

Life insurance

PTO

Holidays

Volunteer time off

Parental leave

Wellness Hub

EAP

Ampli-Academy training

Job summary

Miracle-Ear, Inc. is seeking a Front Office Associate to manage patient intake, support clinic operations, and drive store performance through effective schedule management.

Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound. The role offers a Monday–Friday schedule (7:45am–4:30pm) and compensation of $18.50/hour, with benefits including medical, dental, vision, a 401(k) match, HSA, life insurance, PTO, holidays, and

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative experience in a professional setting.
• 2+ years in a direct customer support role preferred.
• 2+ years of appointment setting and customer database management experience.
• Comfortable handling both inbound and outbound calls.

Responsibilities

• Manage the customer intake process and set appointment expectations for a quality experience.
• Coordinate, screen, and confirm appointments in-person and over the phone.
• Drive customer appointments to improve store performance with outbound calls.
• Monitor inventory, assist with billing/invoicing, and handle customer inquiries and walk-ins.
• Maintain customer database with privacy compliance and provide after-care support for hearing aid devices.

Skills

Appointment management

Communication

Administrative experience

Customer support

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Miracle-Ear, Inc. is seeking a Front Office Associate to manage patient intake, support clinic operations, and drive store performance through effective schedule management.

Reporting to the Area Manager, you will be a key pillar of our clinic team, helping people rediscover all the emotions of sound. The role offers a Monday–Friday schedule (7:45am–4:30pm) and compensation of $18.50/hour, with benefits including medical, dental, vision, a 401(k) match, HSA, life insurance, PTO, holidays, and