Hearing Care Coordinator & Scheduling Specialist

GN Group; Spirit Lake (IA); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Job summary

Beltone is seeking a Patient Care Coordinator in Spirit Lake to deliver a high-quality hearing healthcare experience. You will support the HCP with daily office tasks, manage scheduling to optimize testing opportunities, and actively reach out to patients to grow appointment bookings.

The role involves professional communication, HIPAA compliance, basic financial reconciliation, and a welcoming office environment.

Qualifications

• High School diploma or equivalent is required.
• 2 years office experience preferred.
• 2 years customer service experience preferred.
• Proficiency in MS Office is required.

Responsibilities

• Provide administrative support and assist the Hearing Care Practitioner (HCP) with patient flow and office tasks.
• Manage scheduling to maximize testing opportunities in the office.
• Conduct patient outreach to current, past, and potential patients and report on appointment outcomes.
• Collaborate with the HCP on local marketing and community engagement to drive referrals.
• Handle incoming calls and messages professionally and ensure timely follow-up with patients.

Skills

Customer service

Office experience

Communication

Education

High School diploma or equivalent

Tools

MS Office

Job description

Beltone is seeking a Patient Care Coordinator in Spirit Lake to deliver a high-quality hearing healthcare experience. You will support the HCP with daily office tasks, manage scheduling to optimize testing opportunities, and actively reach out to patients to grow appointment bookings.

The role involves professional communication, HIPAA compliance, basic financial reconciliation, and a welcoming office environment.