Patient Care Coordinator

GN Group; Storm Lake (IA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO

Job summary

Beltone in Storm Lake, IA is seeking a Patient Care Coordinator to support the Hearing Care Practitioner with patient flow and front-desk duties. You will greet patients, perform office tasks, and help ensure a smooth clinical experience.

This role emphasizes HIPAA compliance, timely follow-up, and coordination of billing and deposits, with opportunities to contribute to local marketing and referral development.

Qualifications

• High school diploma or equivalent required.
• 2 years of office experience preferred.
• 2 years of customer service experience preferred.
• Proficiency in MS Office is required.
• Ability to manage scheduling and patient communications.

Responsibilities

• Provide general office support and assist the Hearing Care Practitioner with patient flow.
• Utilize scheduling systems to maximize appointment opportunities.
• Contact current, past, and potential patients and report results.
• Support marketing and community engagement activities with the HCP.
• Answer calls and messages professionally with timely follow-up.
• Maintain HIPAA-compliant documentation and patient records.

Skills

Scheduling

Customer service

Communication

HIPAA compliance

Cash handling

Education

High School diploma or equivalent

Tools

MS Office

Job description

## Patient Care CoordinatorApply: IA, Storm Lake: Full time: Posted Today: R30459## **Patient Care Coordinator**## **Hourly rate - Commensurate with experience**## ## At Beltone, we are passionate about delivering the gift of hearing. As a Patient Care Coordinator, you change our patients' lives by providing an exceptional hearing healthcare experience. Our success is supported by a collaborative work environment where patient needs always come first. and employees are empowered!## ## **Highlights*** + **Administrative Support:** Perform general office duties and assist the Hearing Care Practitioner (HCP) with the patient process. + **Scheduling Mastery:** Utilize the scheduling system efficiently to maximize testing opportunities in the office. + **Patient Outreach:** Actively contact current, past, and potential patients through identified sources and track/report appointment results. + **Marketing & Community Engagement:** Collaborate with HCP to develop local marketing and sales activities, aiming to build community relationships and generate referrals. + **Professional Communication:** Answer incoming phone calls and messages professionally, ensuring timely follow-up with patients. + **HIPAA Compliance:** Process and document clinic forms accurately to ensure compliance with HIPAA and state laws (e.g., patient records, financial forms, and insurance contracts). + **Financial Management:** Reconcile cash balance and manage accounts receivable and payable, including making bank deposits. + **Welcoming Environment:** Maintain a clean and inviting office and work environment.## **Qualifications**## **Education:** High School diploma or equivalent is required.## **Experience:** 2 years of office experience is preferred.## **Customer Service:** 2 years of customer service experience is preferred. **Technical Skills:** Proficiency in MS Office is required.## ## **Benefits:**## Medical## Dental## Vision## 401k## PTO## ***Join Us!** Beltone is proud to be recognized as America’s Best Hearing Care Retailer. Best Customer Service provider and Best Midsize Employer, and the reason for our success is our exceptional team!*## ## **Ready to make a difference?** Apply today to join the Beltone family as a Patient Care Coordinator! Your next rewarding career opportunity awaits. Join us!