Hearing Care Coordinator — Patient Support & Scheduling

Sonova Group; Fountain Valley (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401K matching

Free hearing aids for employee

PTO & Holidays

No nights or weekends

Legal Shield

Floating holiday

Job summary

Sonova Group is seeking a Hearing Care Coordinator for the Fountain Valley, CA clinic. You will work closely with clinical staff to schedule appointments, verify benefits, and support patients at the point of care.

The role involves greeting patients, handling follow-up calls, processing payments, assisting with inventory, and coordinating community outreach events. Prior health care experience and HIPAA knowledge are valued.

Qualifications

• 2+ years in a health care environment is preferred.
• Previous customer service experience is required.
• Hearing aids knowledge is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule appointments and manage patient files.
• Verify insurance benefits and assist with payments.
• Assist with inventory and supply orders.
• Support event planning and community outreach.

Skills

Communication

Relationship building

HIPAA knowledge

MS Office

Outlook

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

Sonova Group is seeking a Hearing Care Coordinator for the Fountain Valley, CA clinic. You will work closely with clinical staff to schedule appointments, verify benefits, and support patients at the point of care.

The role involves greeting patients, handling follow-up calls, processing payments, assisting with inventory, and coordinating community outreach events. Prior health care experience and HIPAA knowledge are valued.