Hearing Care Coordinator | Patient Support & Scheduling

Sonova; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401K with company match

Free hearing aids for employees and to

PTO and Holidays

No Nights or Weekends

Legal Shield and Identity Theft

Floating Holiday

Job summary

Sonova’s AudioNova division in Austin, TX is seeking a dedicated Hearing Care Coordinator to support clinical staff, schedule appointments, verify benefits, and assist patients throughout their visits. The role emphasizes strong patient communication, HIPAA compliance, and efficient administrative support in a busy clinic environment.

The ideal candidate has a High School diploma and 2+ years in healthcare, with customer service experience.

Qualifications

• High School Diploma or equivalent.
• 2+ years in a health care environment is preferred.
• Prior experience/knowledge with hearing aids is a plus.
• Previous customer service experience is required.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule appointments and manage patient intake forms.
• Verify insurance benefits and details.
• Assist with payments and daily clinic operations.
• Manage inventory and assist with event planning and logistics.

Skills

Communication

Relationship building

Microsoft Office

HIPAA knowledge

Education

High School diploma

Tools

Outlook

Job description

Sonova’s AudioNova division in Austin, TX is seeking a dedicated Hearing Care Coordinator to support clinical staff, schedule appointments, verify benefits, and assist patients throughout their visits. The role emphasizes strong patient communication, HIPAA compliance, and efficient administrative support in a busy clinic environment.

The ideal candidate has a High School diploma and 2+ years in healthcare, with customer service experience.