Hearing Care Coordinator - No Nights or Weekends

Sonova USA, Inc.; Glendale (CA); Presencial; USD 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K match

Medical coverage

Free hearing aids

PTO & holidays

No nights/weekends

Identity protection

Floating holiday

Descripción de la vacante

Sonova USA, Inc. in Glendale, CA is seeking a Hearing Care Coordinator to support clinicians and patients. You will schedule appointments, verify benefits, process payments, and assist with daily clinic operations.

The role emphasizes patient interaction, HIPAA compliance, and Spanish bilingual support to assist a diverse patient base. No evenings or weekends required; on-site location in Glendale.

Formación

• High School Diploma or equivalent is required.
• Associates degree preferred.
• Spanish language fluency required.
• Experience in healthcare or patient-facing roles preferred.
• HIPAA knowledge is essential.

Responsabilidades

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients for scheduling follow-ups and weekly clinic evaluations.
• Collect patient intake forms and maintain patient files/notes.
• Schedule and confirm patient appointments.
• Complete benefit checks and insurance authorization for patients.
• Provide first-level support to patients and handle check-in/check-out and payments.
• Process repairs under supervision of a licensed professional.
• Prepare bank deposits and submit daily reports to finance.
• Maintain general office duties and assist with supply orders.
• Assist with community outreach events at least once per month.

Conocimientos

Verbal communication

Relationship building

Microsoft Office

HIPAA knowledge

EMR/EHR experience

Spanish required

Educación

High School Diploma or equivalent

Associates degree, preferred

Herramientas

Outlook

EMR/EHR software

Descripción del empleo

Sonova USA, Inc. in Glendale, CA is seeking a Hearing Care Coordinator to support clinicians and patients. You will schedule appointments, verify benefits, process payments, and assist with daily clinic operations.

The role emphasizes patient interaction, HIPAA compliance, and Spanish bilingual support to assist a diverse patient base. No evenings or weekends required; on-site location in Glendale.